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ChoicePaintballGuns.com Shipping, Returns, & Warranty
At ChoicePaintballGuns.com we take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company. To contact us the fastest, send us an email to: email@example.com We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with the most up to date product information.
Order processing and shipping time begins after the order verification process has been completed (See ‘Order Verification section below). If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products. A minimum twenty-five percent (25-30%) restocking fee may be charged. If you must cancel your order, please contact us within 24-48 hours from the original purchase date to avoid any restocking fees. All orders shipping to Hawaii or Alaska are shipped UPS Air only. Sorry, due to federal law, we cannot ship Pre-filled Disposable CO2 cartridges to Hawaii, Alaska or overseas. Most CO2 canisters we sell are the canisters only and can be shipped to these places; however pre-filled disposable CO2 canisters cannot. We also ship to Canada, however you must use USPS or UPS Worldwide Expedited as your shipping method. We are not set up with UPS Ground for Canada at this time. Paintball guns we ship to Canada are generally shipped in 2+ packages to avoid problems with Canadian Customs. .43 caliber paintball pistols are outlawed in Canada and the chances are high that customs will intercept and keep these guns. We have no control, nor are responsible for any losses of products/monies/orders from Canadian Customs interceptions. We reserve the right to change shipping methods on Canadian orders to help get your order through customs.
We also ship to European countries and the UK. We offer US Mail and UPS Worldwide Expedited shipping methods. Sorry, we do not ship live (disposable) CO2 products to Europe. We have no control, nor are responsible for any losses of products/monies/orders from European Customs interceptions. We reserve the right to change shipping methods on European orders to help get your order through customs. Different countries have different restrictions regarding paintball equipment; it is a good idea to call us and check to make sure we can ship what you want to your country.
We reserve the right to refuse international orders with different shipping and billing addresses. International orders MUST have matching billing and shipping addresses or we will not accept your order. For international overseas orders (including Europe and the UK), please check with your country's customs rules before ordering; it is up to the customer to find out any custom's restrictions on paintball guns before ordering and alert us of specific details. Please check with your country's customs officials/website if there are any necessary documents required for shipping paintball guns or equipment into your country; we will ask for these before shipping your order and will not ship without them. If we ship your order and it is sent back to us by customs, we will give you a refund, minus shipping expenses. Our website does not charge tax on international orders, however the border of your country may. All border taxes and customs fees are the responsibility of the customer; please do not contact us with questions asking how much tax your country charges to import a paintball gun. If you refuse to pay customs taxes and your package is sent back to us, we will process a refund, minus shipping expenses and 25-30% restocking fee. It is up to the customer to handle any and all taxes imposed by customs, regardless of whether or not they send you a notification of monies due. It is also the customer's responsibility to deal with their country's customs agents; we will not contact your country's customs to find out where your package is.
If your address is a P.O. box, you must use USPS as your shipping method. UPS does not ship to Post Office Boxes. We also reserve the right to change shipping methods at our discretion to avoid back orders, shorten wait times and handle your order more efficiently. When choosing UPS 2nd Day Air please realize orders made on Wednesday after 3pm will most likely arrive on Monday of the next week; UPS does not deliver on Saturday or Sunday. This is also the same for UPS Next Day Air for an order made on Thursday after 3pm.
After your order is processed (usually 1 to 2 days) please allow 7-10 business days for ground shipping (regardless of the carrier), depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air. Tracking numbers are generally sent within 24-48 hours after ordering. If you choose UPS 2nd Day Air on Thursday (after 3pm EST) or Friday, please realize Saturday and Sunday are not business days and your order will arrive on Monday or Tuesday of the next week. If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days. Money Orders are treated as cash and are processed without delay.
ChoicePaintballGuns.com cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out. After you receive your tracking number, please realize we do not have any more information than you do; calling us for more information about your package is not necessary as you have as much information as we do. USPS tracking numbers may not show updated information about your package until after it's already arrived. These numbers are generally sent to find a lost package, however not necessarily used to follow your package through the mail.
After your order is shipped, we will send you any relevant tracking numbers (if there are any). Please study them closely as sometimes your order is split between two carriers (ex. part of your order was shipped UPS and the other part by USPS). If you lose your tracking number, most of the time we can send you another, however sometimes we cannot. If you miss the delivery of your order, it will be stored at the carrier's hub for a short time period (UPS or the Post Office). If you do not pick up your order and it gets returned to us, you will be responsible for paying to ship it back to you.
Calculating Shipping Cost
Your shipping cost depends upon the options you choose. Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Weights listed in the product descriptions may be inaccurate as they are calculated/rounded up to estimate the correct corresponding UPS/USPS shipping charges. Oversized items may have an additional shipping charge. You can calculate shipping cost of your order by putting the items you want in your cart, filling out the shipping info and hit the ‘next’ button. A new total (with shipping included) will be shown. Please do not contact us to figure out your shipping unless you are making a volume purchase and require a quote. If you are making a volume purchase, please contact us at firstname.lastname@example.org with an exact list of what you want including the items you want, colors and how many.
Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it. All backorder items will be shipped using ground service unless other arrangements are made. Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value however we will try and contact you first. If you do not respond to our contact, a suitable substitution will be made. On all Pre-Orders, your card is charged at the time the order is placed in order to hold the product as it becomes available. If you have received a partial shipment and do not want the backordered item(s) please contact us immediately at email@example.com or call us at (866)708-8453.Pre-Orders
On all Pre-Orders, your card is charged at the time the order is placed in order to hold the product as it becomes available. Pre-ordered items must cancelled no later than 7 days. After this time you will be charged a 25% cancellation fee. Some manufacturers we deal with charge re-stocking fees for cancelled pre-orders because they ordered the item specifically for you after you requested it. The customer is responsible for any re-stocking fees charged from the manufacturer after cancelling a pre-ordered item. To avoid this, contact us (before cancelling) to check if there is a potential re-stocking fee. All custom-made items must cancelled within 48 hours of the initial order or they are subject to a 30-50% re-stocking fee. This is determined by the company your product is ordered from and how far along the item is from completion. All returns of custom made items must be pre-approved first and are subject to a 30-50% re-stocking fee.
Because of the nature of the products that ChoicePaintballGuns.com supplies, we must perform an extensive validation of orders; this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and authorization. When filling out the billing and shipping information for your order, it is very important to provide us with current phone numbers, address and email so we can contact you regarding your order for whatever reason. If you have given us any false information (fake phone numbers, emails, etc.), we will treat your order as fraudulent and will not process it. Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 10 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
Delays or cancellation of orders may be the result of the following:
Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted. If you are missing an item, please keep the original packing materials as our shippers may need pictures of it. If you are missing an item from your order and you cannot produce the original packaging materials, your return/refund is null and void. Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA) if necessary. Returns (requiring an RMA number) MUST be accompanied by the RMA number or they will be refused. All returned merchandise must be UNUSED, in NEW condition and in it's original packaging. Returns will not be accepted after 30 days. If your product requires an RMA number, the approved RMA number must be clearly shown on the shipping label. If there is no RMA number on the box (and your product requires one), it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return. Special orders or custom-made items are not returnable. Refurbished items are not returnable.
Shipping charges are not refundable. This includes Canadian Customs fees charged at the Canadian/US border. Returned merchandise will be charged a 30% restocking fee. Customer assumes responsibility for any shipping charges on returns. As a drop shipper, we are not the manufacturer of the products we sell. If you receive a defective item, we will provide you with an RMA number for the return/exchange and contact info of the manufacturer. It's up to the customer to discuss return shipping charges with the manufacturer, however we do not cover these charges. Pre-ordered items must be cancelled within 24-48 hours. Some manufacturers we deal with charge re-stocking fees for cancelled pre-orders. The customer is responsible for any re-stocking fees charged from the manufacturer after cancelling a pre-ordered item. To avoid this, contact us in advance (before cancelling) to check if there is a potential re-stocking fee.
Gun packages that consist of a brand name marker with mods are not returnable once the mods are attached. If you must return the gun for a possible manufacturer's defect, any mods must be removed first before the gun can be returned for repair. If there is a problem with the mods/parts that come with the package, these must be removed from the gun, then dealt with by the supplier of the parts. Please contact us first to find out where to return the parts and get an RMA for just the defective parts.
All custom-made items must be cancelled within 48 hours of the initial order or they are subject to a 30-50% restocking fee. This is determined by the company your product is ordered from and how far along the item is from completion. All returns of custom made items must be pre-approved first and are subject to a 30% restocking fee. We do not guarantee shipping paintballs. Sometimes paintballs break and leak in the bags during shipping. Shipping paintballs is at your own risk and we do not offer replacements if balls break during shipping. Paintball colors are also not guaranteed and subject to manufacturer's availability at the time you order. If you must have a specific color, contact us before placing your order so we can make sure the color you want is available.
How to get a RMA number (if needed) for return/repair/service
Email firstname.lastname@example.org stating exactly what you need (this is the best way to contact us) OR call (844) 710-7292 and leave a detailed message
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