ChoicePaintballGuns.com Frequently Asked Questions
My team is looking for sponsorship or team discounts...do you offer this?
When will my order be shipped?
If you selected UPS Ground Shipping, after your order is processed (usually 1-2 days), your shipping time will be 5-7 business days, depending on where you live and depending on what you order. All orders containing CO2 must be shipped by ground since CO2 cannot be shipped by air. If you pay by check, your order will not be shipped until the check has cleared, usually 10 business days. Money orders are treated as cash and are processed without delay.
How much will it cost to ship my order? How long will it take to get to me?
On volume orders or price quotes, we will gladly tell you these things in an email, but you must first send us an email telling us: what/how much you're ordering and where it's going (full address). On regular orders, please figure these things out by yourself simply inputing the correct information in the cart/order processing screens of our website. How fast you get your order will depend on what shipping method you choose, where it's going and what you order.
Is that the lowest price you can give me?
At ChoicePaintballGuns.com, we strive to bring you the lowest prices we possibly can - to the point that lowering the prices any more than what's on our website will cause us to lose money. Sometimes there are certain items that are on sale and discounted further, but these will generally be showcased for everyone to see. We are however, glad to offer you group or volume discounts that will usually be lower than what's advertised on our site. We are also glad to offer deals on specific/custom packages; just email us a list of what you want, we'll send you back a quote and probably a link to it.
Can I track my package?
Yes, we will send you a UPS tracking number as soon as your order is shipped out. Please note, that tracking numbers are not good until UPS scans them into their computers and posts the information on their website. So it may take up to 24 hours after you receive your tracking number for it to give real time information about your package. Visit www.UPS.com to track your package once you have a tracking number. Please note that our tracking numbers are sent in an automated process and sometimes different Email companies consider our emails spam as they are sent in a bulk fashion. If you didn't get your tracking number please email us and we will send you the tracking number by hand.
How do you handle backordered products?
If your order is temporarily out of stock, it will be shipped as soon as we receive it; however we will let you know ahead of time. All backorder items will be shipped using ground service unless other arrangements are made. Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value, however we will do our best to contact you before doing so.
What is your return policy?
Please take a moment to examine your package and make sure you have ordered and recieved exactly what you wanted. Contact us immediately at firstname.lastname@example.org if you have any concerns so we can issue you an RMA number. All returns must be accompanied by an RMA number and invoice or they will be refused. All returned merchandise must be unused , in new condition and in it's original packaging. We will not accept merchandise in it's own box covered with shipping tape and labels. This means that if it is open, used or the box is destroyed it cannot be returned. Returns will not be accepted after 30 days. Returned merchandise will be charged a 30% restocking fee. Shipping charges are not refundable. Customer assumes responsibility for any shipping charges on returns.
How do you handle defective merchandise?
If there is a manufacturer's defect with your product, please contact the manufacturer but we will also do our best to have the manufacturer issue a replacement for you. Please note, we are not a warranty repair station. For warranty repair please refer to the product's manufacturer. We do not test any guns or products before they leave here. We assume that the products are working when we get them. If you happen to get a gun that is not working you must refer to the warranty of the manufacturer. This is a standard online paintball store policy.
Do you offer a refund on returned merchandise?
After receiving your authorized return, the items will be inspected to make sure they meet the conditions of our return policy. If the items do not meet those conditions, they will be returned to you at your expense. If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order. We will not refund you for items damaged in shipping due to incorrect packaging on your part.
How safe is my payment information?
Generally the internet is much safer than using your credit card at your local gas station or restaurant. In most cases no human will even see your information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your credit card information remains encrypted on our servers for added security. After your order is placed we don't retain your credit card information. So there is NO CHANCE for loss of this information EVER.
What kind of payment do you accept?
We accept payment from all major credit cards; Visa, Mastercard, American Express and Discover. You can also use a money order or personal check. Personal checks are not recommended however as they will delay your order; we must wait for your check to clear first before processing your order and this may take upwards of 10 days. We do not accept debit/bank cards as payment on our website, you must use a credit card, money order or personal check.
When I placed my order I got an error message; did my order go through?
No. If you got an error message when you placed your order, your order did not go through. You will also not receive an order confirmation email from us and your card will not be charged. You will get error messages if your billing address is a P.O. Box or if you try to use a debit/bank card for payment. You will also get error messages if your billing address is typed incorrectly or wrong.
I got an error message when I placed an order but my card shows it was charged.
If you try to use a debit card on our website (and many other sites too), your order may be declined and will not go through. Sometimes this will cause the amount you tried to charge to be held by your bank until they recieve confirmation from our credit card bank that your order was declined. If you actually talk to a person at your bank (and not an automated operator), they will tell you that the amount is 'pending' and not actually withdrawn from your account.
Is playing paintball safe?
It is safe, however paintball guns are not toys. These guns look very real. Most people cannot tell the difference between a paintball gun and a real one. Therefore, the police will take any action you take with this gun as if you were handling a loaded weapon. It is wise to use paintball equipment in a controlled and specified environment. We recommend that all paintball players use a high degree of discretion when transporting their equipment, such as cases or bags suited for the item. This will keep on-lookers from public paranoia of the sport. Do not fire your gun anywhere except on the field during the game, or in the designated chronograph area/shooting range. Inspect the lens of your goggles for cracks or signs of weakness. Make sure your mask is well seated and will not come off during the game. Make sure the velocity of your gun is under 300 feet per second. Always assume the gun is loaded, even if you know otherwise, and that safety devices won't work. Unload the gun when not in use. Upon receiving or retrieving a gun, check to see if it's loaded. DO NOT look down the barrel, even while wearing protection. If barrel needs checking, remove it from the gun and check it. If the barrel cannot be removed, disconnect all CO2/HCA equipment, test-fire the gun downrange until no more gas is left in the gun, clear the breech or ball loading area, and then, carefully and while wearing goggles, glance down the barrel.
How about a quick 'overview' of safety tips?
Treat a paintball gun as if it were a real weapon.
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